Effective communication skills are imperative for
living in today's interactive world.
DO:
Face the person directly. Get their attention with a touch
on the shoulder or a wave.
Avoid noisy backgrounds for conversation.
Spotlight your face. Avoid backlighting.
Speak slowly and clearly, and maintain eye contact.
Use facial expressions and gestures. Give clues when changing
the subject.
Rephrase your statement or write the message down if you
are not being understood.
Keep your hands away from your mouth or face while speaking.
Be patient if the response seems slow.
Talk to the person and not about him or her.
DON'T:
Shout.
Exaggerate or overemphasize lip movements. This distorts
the message and makes it hard to lipread. Chew gum, eat or smoke while
speaking. Long mustaches, toothpicks and pencils in the mouth also make
communication less effective.
Attempt to speak directly into a person's ear.
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